FAQ

Will Pour-N-Restore discolor concrete or masonry?

We have tested Pour-N-Restore on various materials and we have not experienced any discoloration at all. Furthermore, we have never had even one customer complaint about discoloration. However, we always recommend testing a small inconspicuous area first before treating painted, stained, or pigmented surfaces.

Can I use Pour-N-Restore on asphalt (blacktop)?

Yes, but 2 applications may be required.  Asphalt is an oil-based material, so removing an oil stain from it is challenging.  If a second application is required, scrub Pour-N-Restore into the stain with a stiff bristled brush and then allow to dry.  When the material is completely dry, sweep up the powder and then rinse the area with a strong stream of water, while scrubbing with a brush, to remove all the powder that can be trapped in the pores and cracks of the rough asphalt surface.

Can I use Pour-N-Restore on pavers?

Yes, but you may have to scrub or power wash the surface. Because pavers are so porous, there is a chance that Pour-N-Restore will leave a white residue after use. We always recommend a test spot before using.

Can I use Pour-N-Restore on granite countertops?

We cannot guarantee satisfactoy results when using Pour-N-Restore on granite countertops. Most granite countertops have a sealer & the sealer will act as a trap, sealing in the Pour-N-Restore after use and leaving a white residue. We always recommend a test spot before using.

Will Pour-N-Restore bleach concrete or masonry

No. Pour-N-Restore does not bleach. If after using Pour-N-Restore you find that the area appears lighter in color, simply rinse the area with a strong stream of water to flush the white absorbent powder from the surface.

Why is Pour-N-Restore taking so long to dry?

At temperatures above 60°F (16°C), dry time will be approximately 5-8 hours. If you are using Pour-N-Restore in cooler temperatures, expect dry time to be extended considerably. Dry time can also be extended by high levels of humidity and poor ventilation. To accelerate dry time, spread Pour-N-Restore with our v-notch spreader and/or direct a fan at the treated area.

After sweeping, why does the area still appear dark?

After sweeping Pour-N-Restore, there will be moisture trapped in the pores of the concrete or masonry surface. Simply provide adequate ventilation and allow the moisture to evaporate out.

Can I use Pour-N-Restore on sealed surfaces?

While Pour-N-Restore is effective on sealed surfaces, dry time may be extended considerably in some cases. After sweeping Pour-N-Restore, it may take several days, even weeks, for the moisture to evaporate out from beneath some sealers. To increase the evaporation rate, provide maximum ventilation and direct a fan at the treated area. There is also a chance that Pour-N-Restore will leave a white residue, shiny residue or powder embedded in the sealer (see next question for removing this residue). Any sealer, regardless of the age or size, can affect performance. We always recommend a test spot before using on a sealed surface.

How do I remove the white residue left on the surface from when I used Pour-N-Restore? How did this happen?

Pour-N-Restore can adversely affect some sealers leaving a white residue, shiny residue, or powder embedded in the sealer. The solution is to strip the sealer with more Pour-N-Restore. Apply Pour-N-Restore to the affected area; let it soak for 10-15 minutes, and scrub. 30 minutes after you scrubbed, scrub again, and then sponge Pour-N-Restore from the surface, or rinse, to remove the sealer. When the surface is completely dry, you can apply Pour-N-Restore to the embedded oil stain following the directions on the bottle if an oil stain still remains.

How much Pour-N-Restore will I need to cover the stain I'm trying to remove?

Typically, a 16 ounce bottle of Pour-N-Restore will cover 3 square feet. A 32 ounce bottle will cover 6 square feet. And a gallon size bottle will cover 24 square feet.

Will Pour-N-Restore harm grass or plants?

After it dries to a powder, Pour-N-Restore will not harm vegetation. However, in its liquid state, it will be harmful. Therefore, if Pour-N-Restore comes in contact with vegetation, dilute it with large amounts of water.

Does scrubbing improve performance?

We never recommend scrubbing on the first applications since it may actually hinder performance. However, if a stubborn stain requires subsequent applications, scrubbing may enhance performance. Scrubbing is particularly helpful on heavy stains left from materials like tar and wax.

Should I use something to spread the Pour-N-Restore on the surface or can I simply pour it on?

We recommend simply pouring the Pour-N-Restore on the surface or using a V-Notch Spreader (this can be purchased on our website) to effectively remove an oil stain. When you pour the Pour-N-Restore onto the surface, it will self-level to 1/8" thick. The V-Notch Spreader will spread the product on 1/4" thick which will then allow the product to self-level to 1/8" thick. If Pour-N-Restore is spread on too thick or thin, this may inhibit the performance. Do not use a paint brush to spread the product on.

How can I make the consistency of Pour-N-Restore thicker?

Add a small amount of corn starch or dry plaster compound and shake vigorously.

How can I make the consistency of Pour-N-Restore thinner?

Add a small amount of Pine Sol & shake vigorously.

Does Pour-N-Restore work on old stains?

Yes. Pour-N-Restore is effective on old stains too. If the stain has not been cleaned previously with other cleaning products, 1 application should be sufficient. If subsequent applications are required, scrubbing may enhance performance.

Should I pressure wash the stain?

We recommend scraping buildup off the stain before using Pour-N-Restore®, but we do not recommend pressure washing. This may actually inhibit Pour-N-Restore’s performance. After using Pour-N-Restore®, pressure washing is not required, but it can help clean absorbent residue from the area. If subsequent applications are required, scrubbing may enhance performance.

 

For additional help, please follow the link: Performance Factors

CUSTOMER SERVICE FAQ:

What is your return policy?

If you are seeking to return a product, you must return it to the store where the item was purchased.  If you purchased an item directly from Edgewater Industries and would like to inquire about a return or refund, please email service@edgewaterindustries.com.  We will be happy to discuss the situation and issue return authorization, if needed.  Upon receipt of the returned merchandise, a refund will be applied to the credit card used for the initial transaction.  

What is your shipping policy?

Orders received are typically shipped the next business day.  We ship Monday - Friday and our office is open from 8am - 5pm Eastern Time.  Shipping days may vary during holidays. 

What is your privacy policy?

This privacy policy is developed to ensure maximum security to customers during their association with pour-n-restore.com and later. The privacy policy highlights the usage of information provided by customers and its interpretation at our end and the measures adopted by us to secure it.

We request all our customers to read the privacy policy carefully, before proceeding with the online transactions. By entering into a business relationship with us, a customer is acknowledging that he/she have read, understood and agreed to our terms of this privacy policy.

Changes in Privacy Policy

We will keep on updating this privacy policy from time to time, in order to accommodate the concerns of our customers and to serve increasing customers in a better way. The revised policy will be applicable as soon as it is updated on the website. Hence, it is very important for each customer to keep on checking our website and the privacy policy periodically to know of any changes.

Collection and Usage of Private Information

We ask customers to provide us details such as-

· Contact information: Name, email address, phone number and shipping address.

· Billing information: Credit card billing address and credit card details.

· We use this personal information to

· Fulfill your order

· To avoid issues or disputes arising due to unforeseen reasons

· Send you your order confirmation

Information Sharing

We may disclose customer information to -

· Our corporate partners to facilitate the co-branded or joint services (such as customer service or shipping) that are required to complete an order.

· Detect and prevent fraud, identity theft, and other illegal acts pursued by some customers

· Law officials to comply with some legal proceedings or subpoena

· Government officials to fulfill some information requests

What is Your Security Policy?

We have always strived to deal with the customer information in a very safe and secure manner by following industrially accepted technological methodologies. As most of our customers use this shopping cart to make purchases, the information provided by them during the trade is secured using Socket Layer Technology or SSL. This technology helps us to secure your private information from hackers and also ensures that all data entered on our website is transferred through our secured Authorize.Net payment gateway, which provides the complex infrastructure and security necessary to ensure secure, fast and reliable transactions.

What Is Your Policy for Advertising Cookies?

As you browse pour-n-restore.com advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with pour-n-restore.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Customers can review, update or opt-out of future communications as well as correct their personal information by contacting us at pour-n-restore.com.